Branch Manager- Nairobi
About Fin
Join us as we build Africa’s leading Neobank. Fin is a sub-Saharan African fintech building a credit-led neobanking platform for Africa. We are committed to driving financial inclusion and empowering individuals across the continent. We believe that everyone deserves access to affordable financial services, and our mission is to make this a reality.
We are a passionate and diverse team of professionals dedicated to making a positive impact in the lives of people throughout Africa. Our core values of integrity, innovation, people, and teamwork drive everything we do. We value collaboration, creativity, and a customer-centric approach in our pursuit of meaningful change.
About the Role
As the Branch Manager, you will engage in frequent interactions with branch customers to actively contribute to business expansion. Your responsibilities will encompass guiding and overseeing the formulation and execution of the branch's strategic plan and budgetary initiatives.
Responsibilities for the Branch Managers’ Job
Office administration- You are responsible for Branch assets, liaising with HQ for smooth branch operations, and maintaining records and files for onward transactions to HQ.
Promoting a high-level customer service culture in the branch for potential acquisitions.
Recruiting, training, and motivating sales staff.
Supporting marketing initiatives, monitoring and providing regular feedback on product performance, and ensuring branch staff are well-versed with all products.
Responsible for the preparation and submission of daily, weekly, and monthly reports to senior management.
Achieving set sales & collections targets.
Stimulating branch growth through marketing of Fin Kenya products and recruitment of new clients while cross-selling all products and services to both existing and potential clients.
In charge of repeat business in the branch.
Maintaining a high-quality portfolio by ensuring timely payments of loans and being zero tolerant to arrears.
Conducting customer visits and ensuring recoveries where necessary.
Branch Managers’ Job Requirements
Minimum 2 years experience in the same position.
Diploma or Degree in Business Management or similar.
Proficiency in computer packages.
Good interpersonal skills.
Proficient in English (oral and written) and Kiswahili.